Accessibility Statement

Our accessibility commitment

Vigil Services Ltd is committed to making cleaning.vigilservices.co.uk accessible to as many people as possible, regardless of disability or the assistive technology they use. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

This website was built using modern web technologies with accessibility considered throughout — semantic HTML, sufficient colour contrast, keyboard navigability, and descriptive alt text on images and SVG illustrations.

Compliance status

This website is partially compliant with WCAG 2.1 level AA. We are actively working to improve accessibility across all pages.

Accessibility features on this website

• Semantic HTML: Headings, landmarks, and page structure are implemented using appropriate HTML elements to support screen readers.
• Colour contrast: Text and background colour combinations throughout the site meet or exceed the WCAG 2.1 AA minimum contrast ratio of 4.5:1 for normal text.
• Keyboard navigation: All interactive elements — links, buttons, and form fields — are accessible using a keyboard alone without requiring a mouse.
• Focus indicators: Visible focus indicators are present on all interactive elements.
• Alt text: All meaningful images and SVG illustrations include descriptive alt text. Decorative images are marked as such.
• Form labels: All form fields in our qualification flow and careers application include associated labels.
• ARIA attributes: ARIA labels and roles are used where additional context is needed for assistive technology users.

Known accessibility issues

We are aware of the following accessibility limitations:

• Some interactive components — particularly the FAQ accordion — may not announce state changes correctly on all screen reader and browser combinations. We are reviewing this.
• The embedded Calendly booking calendar (on the contact page) is a third-party tool whose accessibility is outside our direct control. Calendly's own accessibility statement is available at calendly.com/accessibility.

How to request accessible information

If you need information from this website in a different format — such as large print, easy read, or audio — please contact us:

• Email: cleaning@vigilservices.co.uk
• Phone: 020 3098 6037

We will respond to accessibility requests within 5 working days.

Reporting accessibility barriers

If you experience any accessibility barriers on this website that are not covered by the known issues above, please report them to us at cleaning@vigilservices.co.uk with a description of the issue and the page where you encountered it. We take all reports seriously and will investigate within 10 working days.

Enforcement

If you are not satisfied with our response to an accessibility complaint, you can contact the Equality and Human Rights Commission (EHRC) — the enforcement body responsible for accessibility regulations in England.

You can contact the Equality Advisory Support Service (EASS) at equalityadvisoryservice.com.

Technical information

This website is built with Next.js and hosted on Vercel. It uses Tailwind CSS for styling and has been tested using Chrome DevTools accessibility tools and manual keyboard navigation testing.

Review

This accessibility statement was prepared and last reviewed in May 2026. We review it at least annually and update it as accessibility improvements are made.